Terms of service

Overview

This website is operated by Pemberton's. Throughout these terms, "we", "us" and "our" refer to Pemberton's. By visiting our site or buying from us, you agree to these Terms of Service, our Privacy Policy, Shipping Policy and Refund Policy.

1. Products

Pemberton's Wood & Leather Salve is a conditioner for finished wood and smooth, finished leather. Always test on a hidden spot first and follow the directions on the jar and on our website. Results vary with the material, its finish and its condition. Product photos show typical results and may differ slightly from what you receive.

2. Orders

We may refuse or cancel any order, for example if a product is unavailable, if there is an error in price or description, or if we suspect fraud. If we cancel an order after you've been charged, we'll refund you in full.

3. Prices and payment

Prices are shown on the site and at checkout and may change at any time. Prices for orders already placed won't change. You agree to give current, complete and accurate purchase and account information.

4. Subscriptions and automatic refills

Our bundles are sold with automatic monthly refills. By placing an order, you agree to receive the same bundle every month and authorize us to charge the payment method used for your first order each month, at the recurring refill price shown on the product page and at checkout, until you cancel. We'll email you before each refill is charged. There is no minimum commitment: you can skip a refill, pause, change or cancel at any time before your next billing date from your account (log in, then open Subscriptions) or by emailing us. Refills already charged before you cancel will still ship. If a refill was charged and you meant to cancel, email us before it ships and we'll cancel and refund it. If your refill price ever changes, we'll email you before the new price applies. If a refill payment fails, we'll retry it and email you; if it still can't be collected, the subscription may be paused or cancelled.

5. Free gifts and promotions

Free gifts and promotional offers are available while stocks last, apply only to the order they are offered with, have no cash value and can't be combined unless stated.

6. Shipping, returns and refunds

Shipping is covered by our Shipping Policy. Returns and refunds are covered by our Refund Policy, including our 30-day money-back guarantee.

7. Accuracy of information

We work to keep the site accurate, but it may occasionally contain errors, inaccuracies or omissions. We may correct them and update information at any time without notice.

8. Intellectual property

All content on this site, including text, photos, graphics, logos and the Pemberton's name, belongs to us and may not be copied or used without our written permission.

9. Prohibited uses

You may not use the site for any unlawful purpose, to infringe anyone's rights, to upload malicious code, to collect other users' personal information, or to interfere with the site's security or operation.

10. Third-party services and links

Payments, shipping and some site features are provided by third parties such as Shopify and payment providers. Links to third-party websites are for your convenience; we are not responsible for their content or practices.

11. Disclaimer of warranties

Except as stated in these terms and as required by law, the site and products are provided "as is" and "as available" without warranties of any kind. We do not guarantee that the site will be uninterrupted, timely, secure or error-free.

12. Limitation of liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental, special or consequential damages arising from your use of the site or products, including damage caused by applying the product without testing it first or contrary to its directions. Our total liability for any claim is limited to the amount you paid for the product concerned. Nothing in these terms limits rights you have under consumer protection laws that cannot be excluded.

13. Indemnification

You agree to indemnify and hold us harmless from any claim or demand made by a third party due to your breach of these terms or your violation of any law or third-party rights.

14. Governing law

These terms are governed by the laws of the jurisdiction where Pemberton's is established, without affecting mandatory consumer protection laws of the country where you live.

15. Changes to these terms

We may update these terms at any time by posting the changes on this page. Continuing to use the site after changes are posted means you accept them.

16. Contact

Questions about these terms can be sent to hello@pembertons.co.