Shipping policy

Every Pemberton's order is packed by hand. Each jar is checked, wrapped and boxed by a person before it leaves us.

Shipping costs

Standard tracked shipping is free on every order, in the United States and internationally. Your monthly refills ship free too.

At checkout you can also choose Skip the Line for $12.95. Your order moves to the front of the packing queue and is dispatched ahead of standard orders.

Processing time

Orders are packed and dispatched within 1–3 business days. Orders placed on a weekend or public holiday are processed the next business day.

Delivery time

After dispatch, most orders arrive within 7–13 business days, depending on where you are.

Tracking

As soon as your order ships, we email you a tracking number. It can take 24–48 hours for the first tracking update to appear.

Customs, duties and taxes

Orders shipped outside the United States may be charged import duties, taxes or customs fees by the destination country. These are set by local authorities, are not included in our prices and are paid by the customer.

Delays

Delivery times are estimates, not guarantees. Carrier delays, customs checks, holidays and weather can add a few days. If your order is taking longer than expected, email us and we'll chase it for you.

Shipping address

Please check your shipping address before you place your order. We can't be responsible for orders delivered to an incorrect address entered at checkout. If you spot a mistake, email us right away. If your order hasn't been packed yet, we'll update it.

Lost or damaged packages

If your package arrives damaged or doesn't arrive at all, contact us and we'll make it right. See our Refund Policy for details.

Questions

Email us at hello@pembertons.co and we'll help with anything about your order.