Refund policy

30-Day Money-Back Guarantee

Try Pemberton's on the piece that matters to you. If you're not happy with the result, you have 30 days from the day your order is delivered to ask for a refund.

How to request a refund

Email us at hello@pembertons.co within 30 days of delivery with your order number and a few words about what happened. A photo of the piece helps us give you better advice too.

We'll reply with the next steps. If we ask you to send anything back, we'll give you the return address and instructions first. Items sent back without contacting us first can't be accepted.

Refunds

Once your refund is approved, it goes back to your original payment method within 10 business days. Your bank or card provider may need a few extra days to post it. If more than 15 business days have passed since approval, email us.

Damaged, defective or wrong items

Please check your order when it arrives. If a jar is damaged or defective, or you received the wrong item, email us within 7 days of delivery with a photo and we'll send a replacement or refund it.

Subscriptions and refills

You can skip, pause or cancel your refills at any time before the next billing date, from your account or by emailing us (see section 4 of our Terms of Service). The 30-day guarantee applies to your first order. If a refill was charged and you meant to cancel, email us before it ships and we'll cancel and refund it.

European Union 14-day right of withdrawal

If your order ships to the European Union, you can cancel or return it within 14 days of delivery for any reason and without explanation. Items must be unused and in their original packaging, with proof of purchase.